Shipping policy

DELIVERY POLICY

Made-to-order production

All products at Buzzing Stories are made to order using print-on-demand services through our trusted production partner, Gelato. This means that your product is printed and shipped only after you place your order – reducing overproduction and supporting a more sustainable model.

Production time

  • Production usually starts within 24 hours after you place your order.

  • The average production time is 2–5 business days, depending on the item and the production location.

Shipping & delivery

  • Once your order has been produced, it is shipped from the nearest Gelato production hub to your delivery address. Gelato operates a global network of print partners, so your item is printed as close to you as possible for faster delivery and reduced carbon footprint.

  • Estimated delivery times (after production):

    • Europe: 2–7 business days

    • North America: 3–8 business days

    • Rest of world: 5–15 business days

Please note that these are estimates and may vary depending on your location, local customs, and shipping carrier delays.

Shipping fees

  • Shipping fees are calculated at checkout based on your location and the product(s) ordered.

  • In some cases, free shipping may be offered during promotions.

Tracking

  • As soon as your order is fulfilled and shipped, you will receive an email with tracking information (if available for your destination).

  • If you haven’t received your tracking link within 7 days of placing your order, feel free to contact us at hello@buzzing-stories.com.

Customs, duties, and taxes

  • Orders may be subject to customs fees, import duties or taxes depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product or shipping price.

  • Buzzing Stories is not responsible for delays caused by customs.

Delivery issues

If your package is delayed, lost, or arrives damaged, please contact us at hello@buzzing-stories.com as soon as possible. Be sure to include your order number and any relevant details. We'll do our best to resolve the issue in collaboration with our production partner.